Support

Something broken, or an idea for us? Write to a human.

Before you write

Including these details lets us fix things much faster:

• App name and version (shown on the settings screen)
• Device model and OS version — e.g. iPhone 14, iOS 18.2
• What you did, what you expected, what happened instead
• A screenshot or screen recording, if you can

Common questions

I lost my progress

Progress is stored on your device. Deleting and reinstalling the app clears it, and it cannot be recovered unless your device backup contains it. Restoring your device from an iCloud or Google backup made before the deletion is the only route.

I paid but did not get my purchase

Open the app and use Restore Purchases on the shop or settings screen. If that does not work, email us your order ID (Apple sends it by email; on Android it is in Google Play → Payments & subscriptions → Budget & history) and we will sort it out.

I want a refund

Refunds are issued by the store, not by us: Apple · Google Play.

How do I remove ads?

If the app offers a “Remove Ads” purchase, you will find it on the shop or settings screen.

How do I change my privacy or ad-tracking choice?

iOS: Settings → Privacy & Security → Tracking. Android: Settings → Google → Ads. In the EEA/UK you can reopen the consent dialog from the app’s settings screen.

How do I delete my data?

See the data deletion page.